Privacy Policy

Effective Date: [11/18/2025]
Last Updated: [11/18/2025]

VirtuLink Philippines (“we,” “our,” or “the Agency”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website (www.virtulinkph.com) or engage with our services.

By accessing our website or using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal and business information to provide our services effectively. The types of data we may collect include:

a. Information from Clients

• Full name, company name, and contact details

• Email address, phone number, and billing information

• Business needs, job descriptions, and project details

• Communication logs (emails, chat messages, onboarding forms)
  

b. Information from Virtual Assistants (VAs)

• Full name, contact information, and work experience

• Resume, skill assessments, and references

• Employment records, certifications, and submitted documents
  

c. Website and Technical Data

• IP address and browser type

• Device information, operating system, and access timestamps

• Website usage data (via cookies or analytics tools)

2. How We Use Your Information

We use your information solely for business purposes, including:

• Matching Clients with suitable Virtual Assistants

• Conducting onboarding, screening, and administrative processes

• Managing payroll, billing, and client payments

• Sending invoices, updates, and service communications

• Improving our website, services, and client experience
  Complying with legal and regulatory requirements
  
  

We do not sell, rent, or trade personal information to any third party.

3. Data Sharing and Disclosure

VirtuLink Philippines may share information only when necessary and with trusted parties, such as:

• Virtual Assistants assigned to your project (limited to relevant work details)

• Payment processors like Wise and Payoneer for transaction processing

• Legal or regulatory authorities, if required by law

• Service providers that assist in website hosting, communication, or analytics
  

All third-party partners are bound by confidentiality and data protection agreements.

4. Data Retention

We retain personal data only as long as necessary to fulfill the purpose for which it was collected or as required by law.

When data is no longer needed, it will be securely deleted or anonymized.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, or misuse.
This includes:

• Encrypted communication channels

• Limited access to client and VA data

• Secure storage systems and password protection
  
  

However, please note that no electronic transmission or storage method is completely secure.

6. Cookies and Analytics

Our website may use cookies to improve user experience and analyze website performance.
Cookies help us:

• Remember user preferences

• Track website traffic and engagement

• Optimize our content and design
  
  

You can disable cookies in your browser settings, though some website features may not function properly.

7. Your Data Rights

You have the right to:

• Access and request a copy of your personal data

• Correct or update inaccurate information

• Request deletion (“right to be forgotten”)

• Withdraw consent to data processing

• File a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated
  

Requests for data access or deletion can be sent to [email protected].

8. International Data Transfers

Since VirtuLink Philippines serves global clients, your data may be transferred and processed outside your country of residence.

We ensure all such transfers comply with applicable data protection laws, maintaining the same level of security and confidentiality.

9. Links to Other Websites

Our website may contain links to external websites.

VirtuLink Philippines is not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before sharing personal data.

10. Changes to This Privacy Policy

VirtuLink Philippines reserves the right to update or revise this Privacy Policy at any time.

Changes will be posted on this page with an updated “Last Updated” date.

Continued use of our website or services constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact:

📧 [email protected]
🌐 www.virtulinkph.com
📍 Based in the Philippines